Even though I still have great animosity towards Mary and I am still peeved about the cancelled flight and non-apologetic tone of the people at the gate when they did cancel my flight, American Airlines does have some kind and responsible employees.
I got a call yesterday from the pilot that flew me from D.C. to St. Louis. (I assuming he is a pilot. He referred to himself as “The Captain”. I guess he could just be a flight attendant with a really funny nickname that speaks about himself in third person.)
The Captain said that he found my drivers license on the plane.
I wish I had written down his name. I would tell you how wonderful he was.
He is sending me my drivers license.
Customer service is not dead. I mean – it is in the customer service industry, but some professionals still care.