I posted this a while back on DC Metro Moms Blog but since I am still mad at Spirit Airlines I thought I would publish it here too.
I mean, it is either this, or I can tell you the story about how Ian barfed in my hand (again) yesterday.
Dear Spirit Airlines,
I don’t even know enough bad words to properly express how I feel about your customer service.* Honestly. Why even bother having a customer service phone number if you are unable to even deal with something as simple as seat assignments?
Also, what kind of airline makes someone pay extra money for checking one bag?
I have just added you to a growing list of airlines that have pissed me off this year. You are right behind U.S. Air and American Airlines when it comes to terrible customer service and airlines I will go out of my way not to fly.
Is customer service dead in the airline industry? If I can’t pre-board with my children, and I can’t sit with them and there are rules against unaccompanied minors, then who is going to care for them? Is babysitting included in the $264 I paid for each of their tickets? I mean if checking ONE MEASLY BAG isn’t included, what is?
Attention all other airlines: I have been traveling quite a bit. Who wants my money? I can fly out of Reagan National or Dulles. All I want is a little bit of help when I need it.
I’m not just talking trash either. I was shopping with Devra today and she had to return something at Nordstrom. The people we so nice! They took care of her exchange and went out of their way to make sure she was happy and got what she wanted. You can be sure I will be shopping in their store again.
So, Spirit, why can’t your customer service representatives be helpful? Do you honestly pay some one $7 – $10 per hour just to say they are sorry and that they can’t do anything for me?
I don’t know about the rest of the people out there that fly, but I am getting sick of the crappy treatment I am getting from the airlines.
And I am not afraid to write about it.
Sarah, Goon Squad Sarah
* And believe you me. I know a lot of bad words.