Comments on: Customer Service is Dead in the Airline Industry http://sarahandthegoonsquad.com/2007/10/22/customer-service-is-dead-in-the-airline-industry/ That's right. You heard me. Tue, 07 Feb 2012 22:55:42 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Denise A. http://sarahandthegoonsquad.com/2007/10/22/customer-service-is-dead-in-the-airline-industry/comment-page-1/#comment-12137 Denise A. Fri, 26 Oct 2007 20:46:30 +0000 http://sarahandthegoonsquad.com/2007/10/22/customer-service-is-dead-in-the-airline-industry/#comment-12137 I hear you! Flying used to be fun, I always wanted to take as long a flight as I could. Now, I won't even see my family across the country 'cause I don't want to deal with the airlines. Next long trip, I'm taking an AMTRAK train. It's worth it, especially if you have kids. They can get up and move around, not like on a plane. If people would take time to relax and not be in such a hurry, they would find that trains are the way to go. I hear you! Flying used to be fun, I always wanted to take as long a flight as I could. Now, I won’t even see my family across the country ’cause I don’t want to deal with the airlines. Next long trip, I’m taking an AMTRAK train. It’s worth it, especially if you have kids. They can get up and move around, not like on a plane.
If people would take time to relax and not be in such a hurry, they would find that trains are the way to go.

]]> By: courtneyryan369 http://sarahandthegoonsquad.com/2007/10/22/customer-service-is-dead-in-the-airline-industry/comment-page-1/#comment-12135 courtneyryan369 Tue, 23 Oct 2007 20:26:35 +0000 http://sarahandthegoonsquad.com/2007/10/22/customer-service-is-dead-in-the-airline-industry/#comment-12135 Just wanted to throw in my two cents for whatever they are worth. I used to be a travel agent and we had complaints about ALL airlines, but the ones we had the best results with were Jet Blue and SouthWest. Southwest is STILL letting you check 3 bags (from last time I flew them a few months ago at least) and they couldn't be nicer. They are my first choice in flying. Jet Blue is super nice too. Continental and Delta (Delta gives my brother in the ARMY half price tickets) aren't bad, but I will not absolutely will not fly American Airlines. (Unless they are the least expensive by more than $100 - a girl has to have her limits!) Also, joining their frequent flyer programs seems to help a tiny bit. I'm not saying it will move mountains, but they seem "smilier" to talk to memebers with point in their accounts. Good luck! Just wanted to throw in my two cents for whatever they are worth. I used to be a travel agent and we had complaints about ALL airlines, but the ones we had the best results with were Jet Blue and SouthWest. Southwest is STILL letting you check 3 bags (from last time I flew them a few months ago at least) and they couldn’t be nicer. They are my first choice in flying. Jet Blue is super nice too.

Continental and Delta (Delta gives my brother in the ARMY half price tickets) aren’t bad, but I will not absolutely will not fly American Airlines. (Unless they are the least expensive by more than $100 – a girl has to have her limits!)

Also, joining their frequent flyer programs seems to help a tiny bit. I’m not saying it will move mountains, but they seem “smilier” to talk to memebers with point in their accounts.

Good luck!

]]> By: Qtpies7 http://sarahandthegoonsquad.com/2007/10/22/customer-service-is-dead-in-the-airline-industry/comment-page-1/#comment-12134 Qtpies7 Tue, 23 Oct 2007 03:19:06 +0000 http://sarahandthegoonsquad.com/2007/10/22/customer-service-is-dead-in-the-airline-industry/#comment-12134 I like Delta a lot. I can't imagine such horrible airline service. I like Delta a lot. I can’t imagine such horrible airline service.

]]> By: Rattling The Kettle http://sarahandthegoonsquad.com/2007/10/22/customer-service-is-dead-in-the-airline-industry/comment-page-1/#comment-12133 Rattling The Kettle Mon, 22 Oct 2007 21:48:12 +0000 http://sarahandthegoonsquad.com/2007/10/22/customer-service-is-dead-in-the-airline-industry/#comment-12133 Two words for you: jet blue. 8 destinations nonstop from Dulles, plus dozens more connecting through JFK, which really isn't as horrid as it sounds, since the JetBlue terminal at JFK has good food options, a sports bar with 20 beers on tap, and free wifi. Two words for you: jet blue. 8 destinations nonstop from Dulles, plus dozens more connecting through JFK, which really isn’t as horrid as it sounds, since the JetBlue terminal at JFK has good food options, a sports bar with 20 beers on tap, and free wifi.

]]> By: tammy http://sarahandthegoonsquad.com/2007/10/22/customer-service-is-dead-in-the-airline-industry/comment-page-1/#comment-12131 tammy Mon, 22 Oct 2007 17:12:33 +0000 http://sarahandthegoonsquad.com/2007/10/22/customer-service-is-dead-in-the-airline-industry/#comment-12131 You do know a lot of bad words & I'm impressed that you didn't use them. I know you wanted to. You do know a lot of bad words & I’m impressed that you didn’t use them. I know you wanted to.

]]> By: merseydotes http://sarahandthegoonsquad.com/2007/10/22/customer-service-is-dead-in-the-airline-industry/comment-page-1/#comment-12130 merseydotes Mon, 22 Oct 2007 16:58:04 +0000 http://sarahandthegoonsquad.com/2007/10/22/customer-service-is-dead-in-the-airline-industry/#comment-12130 Dude, you have the worst airline karma of anyone. Of course, I almost never fly with my kid so maybe that is it. A friend of ours takes the train everywhere now - even home to Iowa, which is a ridiculously long trip - because he so hates the airline industry. Now that is commitment. I like America West. United is okay. Delta is okay. Continental is alright. Dude, you have the worst airline karma of anyone. Of course, I almost never fly with my kid so maybe that is it.

A friend of ours takes the train everywhere now – even home to Iowa, which is a ridiculously long trip – because he so hates the airline industry. Now that is commitment.

I like America West. United is okay. Delta is okay. Continental is alright.

]]> By: Julia http://sarahandthegoonsquad.com/2007/10/22/customer-service-is-dead-in-the-airline-industry/comment-page-1/#comment-12132 Julia Mon, 22 Oct 2007 16:04:11 +0000 http://sarahandthegoonsquad.com/2007/10/22/customer-service-is-dead-in-the-airline-industry/#comment-12132 fly Midwest Airlines ~ they fly out of Washington National and Baltimore and they treat their passengers really well : ) I do not work for them, but I am one of their frequent flyers. fly Midwest Airlines ~ they fly out of Washington National and Baltimore and they treat their passengers really well : ) I do not work for them, but I am one of their frequent flyers.

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